Privacy Policy

Last Updated: April 15, 2025

1. Introduction

ShipMax Couriers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or shipping services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

  • Personal identifiers (name, email address, phone number, postal address)
  • Account credentials
  • Shipping information (origin, destination, package details)
  • Payment information
  • Device and usage information
  • Location data (with your consent)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send tracking updates and shipping notifications
  • Respond to customer service requests
  • Send marketing communications (with your consent)
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Shipping partners and carriers to complete deliveries
  • Payment processors to complete transactions
  • Service providers who perform services on our behalf
  • Law enforcement or government agencies when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and mobile application and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

ShipMax Couriers
123 Shipping Lane
Kingston, Jamaica
Email: privacy@shipmaxcouriers.com
Phone: (876) 555-0123